We are here to help - Total triage
We are aware that you may find this change challenging, however, we feel that this will help us to better support you.
Please try to be flexible and open to change. We will signpost you to other places and this may be more convenient and quicker for you.
Please remember that our team are here to suppport you and we would appreciate it if you didn’t take your frustrations out on them.
Thank you for your understanding and co-operation as we make this positive change to your surgery!
New Triage system for Appointments
When
Monday 30th June 2025
Where
Huddersfield Road Surgery
How will it work – do you need medical advice?
Contact us via the accurx link on our website or via the nhs app with your health concern or query.
Any patients who do not have internet access can ask reception to help them complete the forms.
We will take medical requests during practice opening times, unless we reach capacity.
To help things further, please send your request as early as possible and also on the days that you are wanting to be seen as otherwise you may be asked to complete the form again on a day when you are free.
How is your request triaged?
Your health concern will be sent to one of our gps who will then review the information that you have given, assess it and decide what the best course of action would be and you will then be informed of the outcome.
This could be a face-to-face appointment or telephone appointment with the most appropriate clinician for your needs. This could also mean that you are signposted to other services such as pharmacy, first contact practioner, minor eye clinic, self care or our nursing team.
Why are we doing this?
We need to be able to prioritise urgent health needs, we need to try to improve access for patients and this can be done with both triage and signposting.
We are hoping that this will help us to manage the demand and reduce the wait times as well as ensuring that every patient has equal access to appointments.
You can now contact the surgery online for administrative issues such as requesting medications, sick notes, updates on referrals and requests for information. Please be advised that we will aim to respond within 2 working days, between Monday and Friday. This is not a suitable way to request urgent appointments or advice. We reserve the right to close this system once we have reached capacity. We always advise that the best options for getting appointments would be to phone or come into the surgery to speak to our care navigators.
https://florey.accurx.com/p/C85020
