You can now contact the surgery online for administrative issues such as requesting medications, sick notes, updates on referrals and requests for information. Please be advised that we will aim to respond within 2 working days, between Monday and Friday. This is not a suitable way to request urgent appointments or advice. We reserve the right to close this system once we have reached capacity. We always advise that the best options for getting appointments would be to phone or come into the surgery to speak to our care navigators.
We are here to help - Total triage
We are aware that you may find this change challenging, however, we feel that this will help us to better support you.
Please try to be flexible and open to change. We will signpost you to other places and this may be more convenient and quicker for you.
Please remember that our team are here to suppport you and we would appreciate it if you didn’t take your frustrations out on them.
Thank you for your understanding and co-operation as we make this positive change to your surgery!